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Systems for Office Effectiveness
Delivering High-Performance Customer Service in Your School


Have you ever had an amazing experience with a company? Great customer service makes us say “Wow, that was easy!”


We get what we came for, quickly and easily, and we’re thrilled… IF the company has a well-oiled machine for taking care of customers.


Unfortunately, it’s rare. Many companies and organizations don’t give a second thought to designing great customer service experiences.


As guests, we’re often made to feel like we’re bothering the employees by having the audacity to bring them our business.


But when companies get it right, they create raving fans and advocates—like Carissa Cropper, whose video praising Chick-fil-A went viral for all the right reasons.

Can you imagine your school getting this kind of public praise?


In schools, we know we have a higher calling than a fast food restaurant. Parents and communities entrust us with their children, and we uphold this trust through everything we do.


But this requires more than just doing excellent work on behalf of students—it requires communicating excellence through outstanding customer service.


Teaching and learning—though they’re at the heart of what schools do—are largely invisible to parents and the community.


Instead, the public judges schools through the quality of the customer service they receive.


Outstanding customer service doesn’t come from superhuman heroes. It comes from regular people who work within carefully designed systems.

Outstanding systems for customer service have two key features:

  1. They create a “Wow!” experience for everyone who visits or contacts your school, and
  2. They minimize the amount of time and hassle each interaction creates for you.

It’s simple, but profound.

​When you have effective systems in place, you’re ready for the two greatest challenges we face in the main office:

  1. Bad days (we all have them), and
  2. Difficult “customers”

We’ve all experienced callers and visitors who give us a hard time. They’re demanding. They’re rude. They don’t take responsibility. They ask for more than we could possibly provide.


And it’s our job to handle their demands with grace and professionalism.


When we get it right—not by being perfect, but by having good systems—word spreads.


People rave about how much they love their school.


(Some people will still rant, but everyone else will know their complaints say more about the complainer than the school.)


That’s the power of reputation, and the power of great systems for customer service.


Now, if you’re ready to design and implement systems for high-performance customer service in your school, you can get instant access to Systems for Office Effectiveness for your entire office team.


Systems for Office Effectiveness is a self-paced online program for administrators, office managers, attendance secretaries, fiscal clerks, registrars, counselors, and anyone else who regularly deals with parents and community members.


A single site license covers everyone in your school—even volunteers and substitutes.


Register with a purchase order or credit card, and you’ll gain instant access to the videos and PDF workbook.

What The Program Covers

  • Strategies for minimizing interruptions, so you can focus — even if you’re “it” in the front office
  • A proven process for turning your top frustrations into fine-tuned systems that get more done
  • How to eliminate duplicated work
  • Key tools for empowering staff to get the information they need, without always asking you
  • Tech tools for working with student data, staff requests, shared calendars and communication
  • Check Square
    How your school can develop a reputation in your community for outstanding customer service

Frequently Asked Questions

What’s included with the program?

Who should participate? 

Do you accept purchase orders?

Does the program need to be completed by a certain date?

What if I have requests? Can I request additional training for my office team on specific topics?

Is there a registration deadline?

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