Three 90-minute sessions

12pm-1:30 Pacific / 2-3:30 Central

Monday, June 14

Session 1 - Chapters 1-3

Monday, June 21

Session 2 - Chapters 4-5

Monday, June 28

Session 3 - Chapters 6-9

As administrators, coaches or colleagues, we often come up against situations where difficult topics must be addressed. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak?

Based on Jennifer’s book, Having Hard Conversations, and her work with conflict and interpersonal communication, this program will provide participants with action plans and scripting tools for having those necessary hard conversations.

Participants will learn how to: 

  • Identify why they hesitate having hard conversations 
  • Choose questions to ask themselves before they choose to speak up
  • Articulate in professional language the challenges they are facing
  • Determine the goals of the conversation and write an action plan of support
  • Script the conversation avoiding trigger words that put others on the defensive 
  • Choose the best ‘wheres’ and ‘whens’ for a productive discussion


Cost: $220 per person—includes a copy of Having Hard Conversations ($200 without book)

Payable via purchase order or credit/debit/purchasing card

Each participant must have their own book—if you already have the book, you can register at the $200 rate. 

If registering a group, please indicate both how many people will be registering, and how many books you will need. 

Meet Jennifer

Jennifer Abrams is an international educational and communications consultant for public and independent schools, universities and non-profits. Jennifer trains and coaches teachers, administrators and others on new teacher/employee support, having hard conversations, collaboration skills and being your best adult self at work.

In her over two decades at Palo Alto Unified School District (Palo Alto, CA, USA), Jennifer was a high school English teacher, new teacher coach, and professional development facilitator. She left PAUSD in 2012 to start her full time communications consultancy in which she works with schools and organizations across the globe.

Jennifer presents at annual North American-based conferences such as Learning Forward, ASCD, NASSP, NAESP, AMLE, ISACS and the New Teacher Center Annual Symposium among others. Internationally, she facilitated with the Teachers’ and Principals’ Centers for International School Leadership (TTC and PTC) and presents with EARCOS, NESA, ECIS, AISA, AASSA, CEESA and Tri-Association, and consults with schools across Asia, Europe, Australia, New Zealand, Brazil and Canada.

Jennifer’s publications include Having Hard ConversationsThe Multigenerational Workplace: Communicating, Collaborating & Creating Community and Hard Conversations Unpacked – the Whos, the Whens and the What IfsSwimming in the Deep End: Four Foundational Skills for Leading Successful School Initiatives, and her newest book, Stretching Your Learning Edges: Growing (Up) at Work.

Jennifer has been recognized as one of “21 Women All K-12 Educators Need to Know” by Education Week’s ‘Finding Common Ground’ blog. She considers herself a “voice coach,” helping others learn how to best use their voices – be it collaborating on a team, presenting in front of a group, coaching a colleague, supervising an employee. Find out how to contact Jennifer here.

This event has now concluded, and registration is closed. Please contact Jennifer Abrams directly if you are interested in working with her.