Why do principals get so much email, and what can they do about it?

It's a structural problem, not a personal failing. There's one of you and an unlimited number of people who can send you a message. Each email takes seconds for the sender to write and often minutes or hours for you to address. That asymmetry means your inbox will always grow faster than you can empty it — unless you have a system.

The system has two parts. First, reduce the inflow: consolidate communication channels, set expectations about what should and shouldn't be emailed, and require requesters to do some preparatory work before sending you a task. Second, process efficiently: make a decision about every message — delete it, do it now if it's quick, delegate it, or defer it to a specific time. Processing is different from checking. Checking lets messages pile up. Processing makes a committed decision about each one.

Answered by Justin Baeder, PhD, Director of The Principal Center and author of three books on instructional leadership.

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